Shipping Information

US SHIPMENTS

5/31/2020  USPS ALERT: DUE TO LIMITED TRANSPORTATION AVAILABILITY AS A RESULT OF NATIONWIDE COVID-19 IMPACTS, PACKAGE DELIVERY TIMES MAY BE EXTENDED. PRIORITY MAIL EXPRESS® SERVICE WILL NOT CHANGE. READ MORE ›

Yes, USPS is getting slower - read about it and see the slowdown here:  https://www.nytimes.com/interactive/2020/09/14/upshot/is-the-mail-getting-slower-tracker.html

USPS is delivering most orders from our Indiana warehouse within 2-4 days, and our HI warehouse within 3-5 days via USPS First Class Mail. This is our free shipping option for retail customers.  

Wholesale customer orders are shipped via USPS Priority mail.  We have noticed shipping delays since Aug 1. Therefore, UPS shipping may be used.

INTERNATIONAL SHIPMENTS

COVID-19 has created significant delays in the transit time of international orders.  USPS International Service disruptions

  • AU and surrounding countries - Orders are shipped from our AU distributor and have been arriving on time to NZ and AU 
  • CA - CA orders will be shipped from Montrea'l, stamped and without tracking for our FREE shipping option.  Paid expedited and tracked options are available.
    • All colors are available.
    • Only the narrow version is available.*  
  • EU and surrounding countries - Orders are shipped from our NL distributor without tracking. Please click this link for International Service alerts from the NL Post for the latest about No-Delivery countries, and those experiencing delays.
    • All colors are available.
    • Only the narrow version is available.*   
  • HK -orders are shipped via our HK Distributor. 
    •  All colors are available.
    • Only the narrow version is available.*  

  • PH - Due to COVID all shipments are from the US via DHL Express at your expense. 
    • All colors are available
    • Wide and Narrow is available
  • SG and surrounding countries - Orders are shipped from our SG distributor.  Click here for SG Post international Postal Service updates. Surrounding countries (Malaysia) may experience significant delays.
    • All colors are available.
    • Only the narrow version is available.*  

  • TH and surrounding countries - Orders are shipped from our TH distributor. Many countries are refusing non-emergency mail.
    • All colors are available.
    • Only the narrow version is available.*  

  • TW - Orders are shipped from our TW distributor.
    • Only Black color is available.
    • Only the narrow version is available.* 

  • UAE - orders are shipped via DHL from our Dubai distributor and are arriving without delay. 
    • Only Black and Tan colors are available.
    • Only the narrow version is available.*  

*  The WIDE version can be shipped to countries where it is not locally available. Your order will ship from the US via DHL Express, at your expense.