Info: WristWidget® FAQ's

Have a small wrist, and find the WristWidget® sliding over your Ulna bone?

How tight should it be?

Wide straps vs Narrow Straps?

How long does the WristWidget® last?

How do you wash the WristWidget®?

Can I wear it in the water?

Is there a support group available?

Can I continue athletic activities with the WristWidget®?

How do I know that the WristWidget® will help me?

What Lcode do I use to bill for the WristWidget®?

Warranty / Ordering

Shipping

Returns

Fitting and Sizing Information

What is the WristWidget made out of?

Privacy

WristWidget® Guarantee

Wholesale Information


    Have a small wrist, and find the WristWidget® is sliding over your Ulna bone??
     
    Our findings show that 2% of the population suffer from this ailment. The fit actually has more to do with the depth of your wrist crease than the circumference.  Wendy wrote a great article about this.  You can read it here: https://bit.ly/ww-b-slip 

    Here are a couple of remedies that have worked well for our patients: 

    • Remedy 1
    This remedy utilizes a non-adhesive shelf/cabinet/drawer liner.😲 Trace the WristWidget® on the liner.  Cut it out as shown.  Place the liner on the side of the WristWidget® that touches your skin. It does not need to be glued - friction keeps it in place. The benefits of this method are that it allows the skin to breathe, it doesn't stretch, and is great in the water.  Of course, you shouldn't use this method if it causes any irritation to your skin. 

    Another version of this remedy utilizes "moleskin" (available online, department stores and pharmacies in the footcare section) and a cat.  Although the cat is completely optional.  It's cut out in the same way as the liner above. 

     

    • Remedy 2
    You can use a small piece of Coban® under the WristWidget® and it should no longer slide! Please see the photo below. Coban® is a non-adhesive wrap that sticks to itself, not your skin. There's a good chance you already have some in the medicine cabinet! Make sure not to stretch it (it is stretchy). 
        

     

    How tight should it be?
    It takes about a week to figure out what the tension should be for your injury. It should be snug at night and tight with heavier activities. For instance, if your weight bearing tolerance without the WristWidget® is only 30 lbs and you are performing a task which requires 60 lbs of force, the WristWidget® needs to be tight. When you are done with the task, you will need to adjust it to a lighter tension. The micro adjustment function of the WristWidget® is essential to ensure that you can tolerate it for up to 12 weeks.


    Wide vs. Narrow straps
    Narrow WristWidget® - strap width: 3/8"
    This version fits the most people the best. The strap nestles nicely into the wrist crease providing a great fit. 

    Wide WristWidget® - strap width: 1/2" 
    This was the original version and many of our early users like the fit.
     
    Don't know which to order?  
    If this is your first WristWidget®, then order the narrow version.      
    In the image below, wide is shown in blue, and narrow is shown in black. 


    How long does the WristWidget® last? It is made to last for the entire length of your recovery which can be up to 4 months. It is designed to be used in the water and last a long time. The hook and loop is cut to a length to ensure that it lasts longer. If for any reason it does not last for you, email us and we will replace it free of charge - no questions asked.

    How do I wash my WristWidget®?
    The easiest and best way to wash your WristWidget® is with a gentle soap or 1 part vinegar 10 parts water. Then air Dry!

    Can I put my WristWidget® in the washing machine?
    We DO NOT recommend putting your WristWidget® in the washing machine or dryer. 

    Can I wear it in the water? Yes! It is made to provide continuous support- even in the water.

    Can I continue athletic activities with the WristWidget®? In general, if your weight bearing tolerance is over 60 lbs., you are safe to perform heavier tasks with the WristWidget® without re-injury. Tasks which are risky are end range rotation with weight and weight-bearing: bicep curls with palm up and over 4 lbs of weight; pull-ups with palms facing you; weightlifting over your current weight bearing tolerance etc. You can email me specific questions.

    Is there a support group available?
    YES!  Please request to join the "TFCC and Ulnar Sided Wrist Pain" Facebook group.  This is a place where over 1,300 members - patients, therapists, physicians, and alternative medicine practitioners can share their stories and experiences with this disabling and poorly understood injury
    You can find the group here. 

    How do I know that the WristWidget® will help me? Don't worry- you will know. Every person who has the TFCC injury puts it on and KNOWS. If you put it on and it hurts- it is not for you. The WristWidget® is only appropriate for those with pain with weight bearing and show an immediate change in weight bearing tolerance with it on. It is refundable if you do not find it immediately helpful.

    What Lcode do I use to bill for the WristWidget®?
    L3923 - If you find or know of a better code, please let us know and we will update this. 

    Warranty / Ordering

    Warranty
    The WristWidget® has a 100% satisfaction guarantee warranty. If the WristWidget® is not working for you or supplying relief, please let us know and we'll assist you promptly with a refund, return, or exchange. No questions asked.

    What methods of payment do you accept?
    You can pay for your order by using the following; PayPal, Visa, MasterCard, American Express or Discover.

    Is your site a safe and secure shopping site?

    You can shop at www.wristwidget.com online with confidence. We have partnered with Shopify's secure payment system. The company adheres to strict industry standards for payment processing, including:

    • 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
    • Industry leading encryption hardware and software methods and security protocols to protect customer information.
    • Compliance with the Payment Card Industry (PCI) Data Security Standard.

    Shipping

    Shipping options USA:
    USPS = First Class Mail, Priority and Express
    UPS = Ground, 2nd Day Air, and Next Day Air

    We do our very very best to ship all orders within 24hrs. Your order will be shipped at the at speed requested from options above. Orders are shipped from Henderson, NV. 

    Shipping options International:
    DHL Globalmail Packet Plus = Partial tracking. Delivery time 8-14 days
    DHL Global Express = FULL tracking.  Delivery time 2-4 days.

    A confirmation will be sent to you with a tracking number when your order is shipped. 

      Returns

      What is your returns policy?
      We stand by the performance and quality of the WristWidget® 100%. If you are not totally satisfied with the results, please simply contact us. Please note; return shipping is not included for refunds.   

      How to exchange or apply for a refund:

      Prior to returning please contact us at 800.320.4805 or email us at info@wristwidget.com.  Please have your order # available if possible. 

      Fitting and Sizing Information

      Is the WristWidget® One-Size-Fits-All?
      For the most part,.. yes! There is a small percentage of the population that has an unusually small wrist. If your wrist is smaller than 4.5", you might find that it will slip.  The fit actually has more to do with the depth of your wrist crease than the circumference.  Wendy wrote a great article about this.  You can find it here: https://bit.ly/ww-b-slip 

      Please contact us and send a photo of it on your wrist - we may have a workaround solution for you. 800.320.4805 or e-mail info@wristwidget.com

      The WristWidget can be worn on left and right wrists. 

      What is the WristWidget® made of?

      Special cotton for the skin, hook and loop, that's it. They are free of latex and harsh adhesive chemicals. 

      Privacy

      Why do you want my email address?
      Primarily so that we can contact you if there is a problem; we find that most people respond faster this way. Occasionally we will contact you to let you know our latest news or special offer, however, if this really bugs you then we can take you off the database. The quickest way to do this is to unsubscribe from the last/next email you receive from us. Go to the bottom of the e-mail, click where directed and if you choose to unsubscribe you will be taken off our email database. Otherwise, e-mail us at info@wristwidget.com and we will do it for you.

      Please let us know if you do not want to receive our specials, newsletters, or offers. Spamming is not our cup of tea. Thank you!!

      WristWidget® Guarantee

      100% satisfaction guarantee. Our primary goal is to help as many people and heal as many wrists as possible. With TLC and personalized care for each case, we do our very best to keep up with all the email and questions. Wendy (the owner/ creator) is as caring as they come. If you need help with the diagnosis she's an invaluable resource. Her email is info@wristwidget.com

      Wholesale Information

      How do I place a wholesale order?
      If you are interested in selling the WristWidget® online or in your retail space, please fill out our wholesale information form and we will be in touch with you. Wholesale Order Form 

      Is there a Minimum Order Quantity for the WristWidget®?
      Yes, the MOQ for the WristWidget®  is 25 units.

      Can I do net terms?
      No, net terms are not available.

      Do you bill us?
      No, all orders must be paid before they will be processed or shipped.